What are the conditions of the Ferrino warranty?
Every Ferrino product is carefully designed down to the smallest detail and crafted with the most suitable materials for its intended use. Strict "Ferrino Quality" controls guarantee a product free from defects in materials and workmanship. Should these types of defects be discovered, you can avail of the warranty, which lasts for 2 years from the date of purchase.

For High Lab products the warranty is valid for 3 years.

Please also remember that: The warranty does not cover defects caused by improper use or due to normal wear and tear of components following prolonged use.

This warranty does not limit the consumer's rights as defined by the laws in force in the various countries

What can I do if the product I purchased is defective?
Below you will find the instructions needed to activate the authorized return procedure provided by our company, in accordance with current legislation.

Mode:
1. In case of a product purchased from a Ferrino dealer:

The authorized return procedure is activated when a consumer complains of a suspected defect/non-conformity. The buyer must return the defective item to the point of purchase along with the receipt (a condition for the warranty to be valid). The retailer will forward it to the distributor or directly to Ferrino. Ferrino will, at its discretion, replace or repair the item. If the defect is not covered by the warranty, the repair will be performed at a reasonable cost, including shipping costs.

2. In case of a product purchased on our online shop

In the event of a defect or issue, products purchased from our e-shop can be returned directly to the Ferrino after-sales service. Our in-house staff will evaluate whether to repair or replace the product based on each individual case received. To initiate the procedure, fill out the form on this page (http://ferrino.it/assistenza-sostituzioni-riparazioni.html) with a brief description of the problem, your order number, your name, surname, address, and telephone number. Our after-sales service will process your request, contacting you as soon as possible and proceeding with a free repair or replacement if the product is under warranty, or with a repair estimate for requests outside of the Ferrino warranty.

If I return a product under warranty, do I have to pay for shipping?
If the product is under warranty, shipping is paid by Ferrino, who will arrange for the product to be collected by Bartolini courier in consultation with the customer.