FAQ

From the product sheet, choose the quantity and click on the "Add to Cart" button.

You'll see a message confirming that your order has been successfully processed. Within a few hours, you'll receive an email confirming your order has been processed. If you're registered, you can also access your personal area and check the status of all your orders.

On our website, you can choose to pay with various payment methods. You can choose the one that best suits you: Visa, American Express, Maestro, Mastercard, PayPal.

Purchasing by credit card on our site is safe because your card details are handled exclusively by PayPal, one of the most secure payment systems currently available on the market.

By accessing your personal area using the username (email) and password selected during registration or by this form.

Of course, you can also pay using valid discount codes or coupons provided by our website. If you have a discount code or coupon, enter the alphanumeric string in the appropriate field on the order summary screen and the amount will update automatically.

Yes, the prices on the shop include VAT, where applicable.

You can find all the terms and conditions of sale for our shop on the Terms and Conditions page.

The courier may vary depending on the order's delivery destination. Delivery times depend on the delivery address entered during checkout. The courier typically takes: 1-3 business days from order shipment for delivery within Italy. 3-4 business days from shipment for delivery within Europe. 4-7 business days from shipment for delivery to destinations outside the EU.

Products will be shipped only after payment for the order has been properly registered and confirmed. Shipments are made Monday through Friday.

After your package has been shipped, to track your delivery or you can check it yourself using this form.

Shipping costs vary depending on the destination and quantity of goods purchased and are dynamically highlighted during the purchase process and then in the order summary.

Yes, simply contact us using the contact form and our operators will update the delivery address according to your instructions before shipping your order. If your order has already been shipped, our operators will only be able to change the address once the courier indicates that the shipment is being held. We recommend monitoring the tracking number you received via email and contacting us if your shipment is flagged as being held.

Your order can only be cancelled if it has not yet been processed by our logistics. You can check the status of your order using this form. If your order has already been processed, you can return the item(s) within 14 business days from the day you receive it. You can request a right of withdrawal using this form.
To exercise your right of withdrawal, the items must be returned intact and in perfect condition, in their original packaging (closed and sealed with shipping tape) and addressed to:

E-commerce Returns Office at Ferrino Spa, Corso Lombardia 73 - 10099 San Mauro Torinese, Italy

The refund for the invoiced price of the returned items will be made by crediting the customer's bank account within 30 days of receiving the returned item(s). Items returned incomplete, damaged, or soiled due to the Customer's fault will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.

Shipping costs for returning the goods are the responsibility of the user.

The Customer has a right of withdrawal, which can be exercised without having to provide a reason, within 14 business days from the date of receipt of the ordered items. The right of withdrawal can be requested using this form.

Shipping costs for returning the goods are the responsibility of the customer. To exercise the right of withdrawal, the items must be returned intact and in perfect condition, in their original packaging (closed and sealed with shipping tape) and addressed to:

E-commerce Returns Office at Ferrino Spa, Corso Lombardia 73 - 10099 San Mauro Torinese, Italy

The refund of the invoiced price of the returned items will be made by crediting the customer's bank account within 30 days of receipt of the returned item. Items returned incomplete, damaged, or soiled due to the Customer's fault will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.

A direct exchange is not possible; however, you can return the purchased items within 14 business days of receiving them and place a new order. You may exercise your right of withdrawal within the above-mentioned deadline using this form.

Shipping costs for returning the goods are the responsibility of the customer. To exercise your right of withdrawal, the items must be returned intact and in perfect condition, in their original packaging (closed and sealed with shipping tape) and addressed to:

E-commerce Returns Office at Ferrino Spa, Corso Lombardia 73 - 10099 San Mauro Torinese, Italy

The courier will collect the items upon agreement with Ferrino by Calicantus Srl. Once the returned product has been inspected and verified to meet the above-mentioned return acceptance requirements, the returned item will be refunded and you can proceed with a new purchase.

The refund of the invoice price of the returned items will be made within 14 days of receiving the return and will be credited directly to the account with which you made the purchase.

Contact us using the contact form. We will arrange for the incorrect item to be collected at our expense via SDA courier.

We'll send you an email within 48 hours with courier pickup instructions. If you have specific times or days when you can't receive the courier, please let us know promptly.

You can view our Privacy Policy.

By accessing your personal area using the username (email) and password selected during registration.

You can recover your password by following the steps on the Sign In page. You'll find the "Forgot your password?" link next to the username (email) and password fields.

For any questions regarding privacy, please contact us using the contact form.

Every Ferrino item is designed down to the smallest detail and crafted with the most suitable materials for its intended use. Strict Ferrino Quality controls guarantee a product free from defects in materials and workmanship.

If these types of defects are found, you can take advantage of the warranty which lasts for 2 years from the date of purchase of the product.

For High Lab products the warranty is valid for 3 years.

Please also remember that: The warranty does not cover defects caused by improper use or due to normal wear and tear of components following prolonged use.

This warranty does not limit the consumer's rights as defined by the laws in force in the various countries

Below you will find the instructions needed to activate the authorized return procedure provided by our company, in accordance with current legislation.

Mode: 1. In case of product purchased from a Ferrino dealer:
The authorized return procedure is activated when a consumer complains of a suspected defect/non-conformity. The buyer must return the defective item to the point of purchase along with the receipt (a condition for the warranty to be valid). The retailer will forward it to the distributor or directly to Ferrino. Ferrino will, at its discretion, replace or repair the item. If the defect is not covered by the warranty, the repair will be performed at a reasonable cost, including shipping costs.

2. In case of a product purchased on our online shop
In the event of a defect or issue, products purchased from our e-shop can be returned directly to the Ferrino after-sales service. Our in-house staff will evaluate whether to repair or replace the product based on each individual case received. To initiate the procedure, fill out the form on this page (http://ferrino.it/assistenza-sostituzioni-riparazioni.html) with a brief description of the problem, your order number, your name, surname, address, and telephone number. Our after-sales service will process your request, contacting you as soon as possible and proceeding with a free repair or replacement if the product is under warranty, or with a repair estimate for requests outside of the Ferrino warranty.

If the product is under warranty, shipping is paid by Ferrino, who will arrange for the product to be collected by Bartolini courier in consultation with the customer.

Hand washing with water and neutral soap, using a soft brush, is recommended. To remove resin stains from the curtain, rub a cotton ball with olive oil and then wash with water and neutral soap. Let the items dry thoroughly before storing.

Hand washing with water and neutral soap, using a soft brush, is recommended. For backpacks, it's recommended not to remove the armor or back panel. Allow items to dry thoroughly before storing.

For sleeping bags with synthetic filling:
If the sleeping bag has synthetic padding, it can be washed delicately in the washing machine at 30° without using fabric softener.
It is recommended to put two or three tennis balls in the washing machine so that the padding swells as it originally did when dry.

For down sleeping bags:
Down sleeping bags require much more gentle washing, especially when drying, where you need to shake them several times to prevent the down from clumping at the bottom. For this reason, it's best to take them to the dry cleaners.
When not in use, it is recommended to store your down sleeping bag in a closet, hanging it up or folded like a duvet, and not in its case or compression bag.

Attention!

For both synthetic and down-filled sleeping bags, excessive washing damages the filling: for this reason, it is recommended to use a cotton, silk, or disposable sleeping bag liner in combination with the sleeping bag.

Washing instructions are shown on the labels inside each item.

Go to your store and explain the problem with your product. The retailer will send the product to our in-house repair service for a fee, with a quote issued by our in-house and designated staff.

Some spare parts can be purchased through our online shop. If you don't find the part you're looking for in our shop, you can contact Ferrino internal support if you purchased the product online from our official shop, or contact a sales point if the item wasn't purchased online.

Condensation can't be prevented; it can only be mitigated by keeping the vents open and the perimeter skirt rolled up or wrapped. Laying a sheet on the bottom to insulate against ground moisture can be a valuable aid.

Sprinkle talcum powder around the tent