Terms and Conditions
1. Booking and purchase
To purchase products from the e-shop online, the Customer must access the dedicated area of the site (Catalog). Each product for sale is accompanied by a photo, description, and price.
Within the e-shop, you can select and reserve individual products. Simply indicate the quantity and confirm, after selecting any variations. The products will then be added to your virtual shopping cart.
You can add, cancel, or confirm all reservations made up to that point. To confirm the order, the customer must log in:
- if already registered, via email address and password;
- if not yet registered, proceed with registration, providing all the required data.
The purchase will be considered finalized for Calicantus Srl only when the order is confirmed by email. Confirmation is sent no later than 2 business days after receiving the order.
2. Product availability and selling price
For each item, the unit sales price is indicated in euros (€), including VAT (Value Added Tax) and net of shipping costs.
Shipping costs may vary depending on the type of delivery, the quantity of products to be shipped, their volume, weight, and destination. They will be highlighted during the purchase process and on the "Your Order Confirmation" form.
All products in the e-shop are in stock. If there are any unforeseen delays in delivery, the customer will be promptly notified via email. This also applies in the event of one or more products being temporarily unavailable.
Calicantus Srl ships to all countries listed during registration. However, there may be cases where customs issues prevent delivery of the ordered products. In this case, the customer will be promptly notified via email and subsequently refunded.
3. Payment methods
To pay for purchases, the Customer can use the following methods: PayPal circuit
Credit cards available on the PayPal circuit
Ordinary and electronic bank transfer
Beneficiary:
Calicantus Srl
Via L. Mazzon 28-30
30020 Quarto d'Altino (Venice), Italy
4. Delivery of goods and shipping costs
All products ordered by the Customer and confirmed by Calicantus Srl will be shipped via Express Courier (national and international) to the delivery address indicated by the Customer. A shipping fee will be charged, which will be highlighted during the purchase process, depending on the country of destination of the order.
The products will be shipped only after the payment of the order amount has been duly registered and confirmed to Calicantus Srl
Products shipped to Italy are typically delivered within 2-3 business days from shipment; products shipped within the European Union are delivered within 3-4 business days from shipment. For shipments outside the EU, the average delivery time is 4-5 business days from shipment. Shipments are made Monday through Friday. Any changes to the above will be promptly communicated to the customer via email.
5. Import taxes and customs duties
The products sold are not subject to any import taxes or customs duties, if the product is sold and delivered in Italy or within the European Union.
For deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the product type and the destination country. It is impossible to predict whether and what costs will be incurred for customs clearance.
For more information, please contact your country's customs office.
In all cases, any costs relating to import taxes and/or customs duties will be borne by the customer.
6. Right of withdrawal
The Customer has a right of withdrawal which he can exercise, without having to justify the reasons, within 14 working days from the day of receipt of the ordered items.
The right of withdrawal may be communicated within the deadline indicated above, via email. Shipping costs for returning the goods are the sole responsibility of the customer. To exercise the right of withdrawal, the items must be returned intact, in their original packaging, in perfect condition, and in agreement with Calicantus Srl.
The goods must be returned with an insured package, carriage paid, to:
E-commerce Returns Office at Ferrino Spa C.so Lombardia 73 - 10099 San Mauro To.se Italy
No package sent cash on delivery or with postage due will be collected by Calicantus Srl
The refund of the invoiced price of the returned items will be made by crediting the Customer's bank account or PayPal within 14 days of receiving the return.
Items returned incomplete, damaged, or soiled due to the Customer's fault will not be refunded and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered.
If the return is due to an error by Calicantus Srl, the shipping costs will be borne by the seller; in all other cases, the shipping costs will be borne by the buyer.
7. Applicable law
All contracts concluded are deemed to have been perfected in Italy and are subject to Italian law.