Repair and maintenance

After-Sales: The relationship between customer and product

At Ferrino, we believe that the customer and the product are central. Not just as separate entities, but also as a relationship, the emotional and practical one that develops between us and our backpack, tent, and piece of equipment that has faithfully accompanied us on various adventures.

For this reason, after-sales and repair services have always been internal to the company, maintaining direct contact with those who buy and use our products and providing advice on maintenance and repairs if damaged.

In 2015, we were awarded the best customer service and after-sales service in the outdoor sector in Italy. Contact us for repairs under or out of warranty.

Extends the life cycle of products
Extends the life cycle of products
For us, it's essential to extend the life cycle of our products as much as possible, both from a sustainability perspective, minimizing waste, and to maintain the emotional bond that's created between Ferrino products and our consumers. We therefore choose to support them and recommend solutions that guarantee durability, favoring, where possible, repair over replacement.

Is your product damaged?

Follow this path and travel again with your "trusted travel companion"

  • Go to the store

    Go to the store where you purchased the product and ask our team for assistance.

  • We will evaluate whether to repair or replace it

    The company's internal after-sales department will handle the complaint and assess the necessary repair or replacement.

  • Fill out the form

    If you have not been able to receive assistance at our stores, request support directly from our parent company by filling out the form below.

  • You will be satisfied with it

    We care a lot about this service and we want to continue to accompany our supporters in any new experience immersed in nature.

Customer Care Service

Ferrino has always cared about its customers and is committed to assisting them from the moment of purchase throughout the product's lifespan.

To facilitate communication with customers, we offer an online ticketing service. By simply filling out a form, you can contact the company to resolve any issues regarding products under and out of warranty.