Repair

Ferrino and the Repair

After-Sales: The relationship between customer and product

The After-Sales and Repairs team is internal to the company and is always available to provide advice on optimizing the maintenance of our products and managing repairs, both under and out of warranty.

It is the department's experts' job to provide the customer with a rough assessment of the damage caused to the product and the consequent repairs that need to be made to fix it.

Ferrino cares about sustainability and for this reason chooses to minimize environmental impact, favoring the repair service for any type of product, without affecting the properties and performance of the materials and different components.

If your product is damaged, don't throw it away. Our experts will restore your "trusty travel friend" to as good as new.

The REPAIR AND CUSTOMER SERVICE DEPARTMENT
The REPAIR AND CUSTOMER SERVICE DEPARTMENT
The repair and assistance team operates at the Ferrino headquarters in San Mauro Torinese, working closely with the product design and prototyping department and the quality control department.

The staff responsible for product repair and customer relations are part of the Ferrino workforce: a choice we have proudly pursued for decades, to maintain direct contact with those who buy and use our products.

Thanks to our direct relationships with end customers and retailers, we can respond efficiently and promptly to resolve individual product issues and address any recurring issues with specific items or processes. This allows us to stay up-to-date on the latest commercial and technical after-sales processes.

Our assistance and repair team is made up of highly qualified personnel with over 10 years of experience, attentive and ready to resolve any issues that may arise after purchase.

Is your product damaged?

For simple repairs, you can watch the videos below that explain how to fix your "faithful travel companion" in just a few simple steps. We'll provide you with the necessary parts for the repair, so you can fix your product and continue exploring new worlds immersed in nature.

Pole repair

Zipper repair

Product repair request

Ferrino has always cared about its customers and is committed to assisting them from the moment of purchase throughout the product's lifespan.

To facilitate communication with customers, we offer an online ticketing service. By simply filling out a form, you can contact the company to resolve any issues regarding products under and out of warranty.